ABOUT OUR PRIVACY NOTICE
At Travelley, safeguarding your privacy is a top priority, and we are dedicated to ensuring the protection of your personal information. Our Privacy Notice outlines how we gather, utilize, and disclose personal data throughout our business operations. To assist you in navigating our Privacy Notice, we have
organized the information into the following sections:
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THE PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
Personal information we collect and use if you make a booking with us
When you make bookings like flights, holidays, or cruises with us, we gather, process, and utilize personal information to manage all aspects of your booking.
Types of personal information we collect
The information we collect when you book with us includes:
Your name
Title
Date of birth
Address
Contact details (email address, telephone/mobile number)
Passenger Name Record (PNR) number
Gender
Passport details
Emergency contact
Next of kin details
Booking reference
Payment card details
Nationality and tax-related information (for some countries)
Meal preferences
Destination address where needed (e.g., the US)
How we use this personal information
We utilize your personal information to:
Fulfill our agreement with you and manage your booking
Keep you updated on changes to your travel itinerary
Oversee operations related to your journey
Handle payment processing and refunds
Provide access to airport facilities and services
Personalize service and offers based on your preferences
Enhance the products and services we offer
Conduct customer satisfaction surveys
Manage our business operations
Use in connection with your online account
Perform other activities you authorize or consent to
Special categories of personal information we collect and use
In certain cases, we collect special categories of personal information, such as details about your health or medical condition, religion (for special religious flight bookings), and biometric data.
How we use special categories of personal information
We use this information to:
Determine fitness to travel
Provide special assistance during travel
Address security or medical incidents
Comply with legal or regulatory requirements
Perform activities you authorize or consent to
Advanced Passenger Information (API)
For passengers landing in certain countries, we’re required to provide Advanced Passenger Information (API) to border control, customs, and law enforcement officers.
This information includes details of your itinerary and booking.
Making a booking on behalf of another person
If you’re booking on behalf of another person(s), it’s your responsibility to obtain their consent and share their details with us. You represent that person during the booking process and explain how we’ll use their personal information.
PERSONAL INFORMATION WE COLLECT AND USE IF YOU REGISTER AN ONLINE ACCOUNT WITH US
When you register for an online account, we collect personal information to manage your registration and preferences.
Types of personal information we collect,
The information we collect for online accounts includes:
Personal details
Transaction history
Preferences
Lifestyle interests
Marketing preferences
Medical needs
Organization/company details (for Business Rewards)
How we use this personal information
We use this information to:
Manage online accounts
Personalize service and offers
Communicate with you throughout your journey
Provide insights and extend invitations
Authenticate log-ins and prevent fraud
Perform activities you authorize or consent to
PERSONAL INFORMATION WE COLLECT AND USE IF YOU HAVE ANY QUERIES
When you contact us with queries or requests, we collect personal information to address your inquiry efficiently.
Types of personal information we collect
The information we collect includes:
Personal details
Contact information
Booking reference
Passport copy
Other relevant details based on the nature of the query
How we use this personal information
We use this information to:
Address your inquiry promptly
Analyze inquiries to improve products and services
Manage claims or requests
Perform activities you authorize or consent to
PERSONAL INFORMATION WE COLLECT AND USE FOR CONTESTS OR PROMOTIONS
For contests, competitions, or promotions, we collect personal information to administer the event and keep you informed about our products and services.
Types of personal information we collect
The information we collect includes personal details such as your name, title, date of birth, address, and contact details.
How we use this personal information
We use this information to:
Administer contests or promotions
Perform activities you authorize or consent to
PERSONAL INFORMATION WE COLLECT AND USE IN EMERGENCIES
In emergency situations, we collect personal information to provide assistance and support.
Types of personal information we collect
The information we collect includes personal details, contact information, booking reference, and other relevant details.
How we use this personal information
We use this information to:
Provide medical support
Inform relevant parties about emergencies
Perform activities you authorize or consent to
PERSONAL INFORMATION WE COLLECT AND USE WHEN YOU USE OUR PLATFORMS
When you use our Platforms, we collect personal information through cookies to improve services and tailor content.
PERSONAL INFORMATION WE COLLECT AND USE FOR LEGAL PURPOSES
We process personal information to meet legal, compliance, and regulatory obligations, as well as for crime prevention and detection purposes.
PERSONAL INFORMATION WE COLLECT FROM THIRD PARTIES
We collect personal information from third parties authorized to provide your information to us, and we combine it with the information we collect directly from you.
PERSONAL INFORMATION WE COLLECT FOR PAYMENTS
We collect different personal information depending on your payment method and use it for payment processing and fraud prevention.
LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We ensure that we have a suitable legal basis before collecting, processing, using, sharing, or storing your personal information. This is crucial, and it may be because:
Contractual Obligations: We use your personal information to fulfill our contractual obligations or to take steps before entering into a contract with you. For instance, managing your booking, processing payments, or arranging your travel.
Legitimate Interests: We may use your personal information for our legitimate interests as a commercial
organization. This could involve activities like recording calls to improve customer service, sharing information with other Emirates Group companies to enhance our services, or analyzing interactions on our website to enhance user experience. We always handle your information responsibly, respecting
your privacy rights.
Legal or Regulatory Compliance: Sometimes, we need to use your personal information to comply with legal or regulatory obligations. For example, providing Advanced Passenger Information (API) to border control and law enforcement.
Consent: We may use your personal information if you’ve given us consent for a specific activity. For instance, you may agree to receive special offers from the Emirates Group.
For more details on the legal bases for processing personal information, refer to the table accessible here. The table outlines various legal bases applicable to different activities, and it may be updated periodically.
SHARING YOUR PERSONAL INFORMATION WITH OTHERS
We share your personal information in accordance with the following:
Within Emirates Group: We may disclose your personal information to other entities within the Emirates
Group to provide you with our services, manage our business, and personalize your experience. This includes enhancing our services, analyzing customer transactions and behaviors, and for marketing and analytics purposes.
- Third-Party Service Providers: We share your information with trusted third parties who assist in managing our business and delivering services. These parties are bound by confidentiality agreements and only use your information for providing services to us. They include IT service providers, customer support centers, payment verification providers, and research firms.
- Advertising and Social Media Platforms: We may share data with third-party advertising and social media platforms to deliver personalized advertising based on your interests.
- Bank and Payment Providers: Information may be shared with banks and payment providers to authorize and complete payments.
- Government and Regulatory Authorities: We may disclose information to government agencies, border control, law enforcement, and regulators as required by law or to comply with legal obligations.
- Third-Party Service Providers: If you purchase products or services through our platforms, we may share information with third-party providers such as airlines, hotels, and tour operators.
- Aggregate Information: Non-personal, aggregate information may be shared with Emirates
- Group entities, advertisers, and digital platforms for analytics and advertising purposes.
- Business Transfers: In the event of a sale or transfer of our business or assets to a third party, your information may be disclosed to potential or actual purchasers.
For more details on specific sharing practices, please refer to our Privacy Notice.
PERSONAL INFORMATION WE COLLECT AND USE FOR MARKETING PURPOSES, PROFILING, AND ANALYTICS
How We Utilize Personal Information to Keep You Informed about Our Products and Services
We employ personal information to inform you about Emirates Group products and services that we believe may align with your interests. This could be based on your preferences, derived from cookies, inferred from your interactions with us (including on social media), or gathered through market
research. Additionally, we may inform you about corporate services that we deem relevant to your professional capacity.
We collaborate with social media and digital platforms to deliver advertisements tailored to you. By providing these platforms with your name and contact details, such as email addresses or phone numbers, they can match profile information provided by us with your own profile information.
However, these platforms do not disclose your identity or share other personal information from your social media account with us.
We adhere to your marketing preferences when sending direct marketing communications, whether about us, carefully selected third parties or partners, products, or services. You can expect to receive these communications via email, SMS/text, social media, or other channels that we believe may be
beneficial to you. If you wish to discontinue receiving marketing material, you can contact us directly or utilize the provided “unsubscribe” option.
Managing Your Marketing Preferences
To safeguard your privacy and ensure you have control over our marketing communications, we
undertake the following measures:
- We limit direct marketing to a reasonable and proportionate level.
- Communications are tailored to your interests and permissions, including updates on our products and services, those of our partners, or other companies within the Emirates Group.
- You have the ability to adjust your cookie settings to block certain types of cookies.
- Unsubscribe options are available in our emails, or you can manage your preferences through your account settings.
- You can opt out of mobile device notifications from Emirates applications or manage preferences within social media and digital platforms.
- Please note that unsubscribing from marketing communications may result in missing tailored offers. However, you will still receive operational and service messages related to your bookings.
Analytics and Profiling Practices
Analytics:
We aggregate personal information to analyze patterns and enhance our marketing efforts, platform usage, content, products, and services. This data helps us understand user demographics, interests, and behavior. We may utilize third parties for analytics purposes.
Profiling:
Personal information, including demographics, transactions, cookie-derived data, preferences, and behaviors, is utilized for profiling. This enables us to better understand your preferences, personalize services and offers, optimize your online experience, provide tailored advertisements, and operate more
efficiently.
We ensure that our legitimate interests in profiling do not override your fundamental rights and freedoms. Additionally, you may have the right to object to profiling under applicable privacy laws.
For more information on managing your privacy, refer to the Legal rights section.
TRANSFERRING PERSONAL INFORMATION GLOBALLY
As a global entity, the Emirates Group may transfer and store your personal information in the United Arab Emirates and other countries outside your country of residence. These countries may have differing standards of data protection compared to your own.
We undertake appropriate measures to ensure that such transfers comply with applicable law.
Personal information is transferred to another country only when:
We are confident that adequate levels of protection are in place to safeguard your information.
Transfers are meticulously managed to uphold your privacy rights and interests, restricted to countries with recognized legal protection or alternative arrangements ensuring privacy rights are upheld.
To achieve this:
- Intra-group transfers within the Emirates Group are governed by agreements ensuring consistent and adequate protection.
- External transfers to third parties assisting us in providing products and services entail contractual commitments to safeguard your personal information.
- Requests for information from law enforcement or regulators undergo thorough review and validation before disclosure of any personal information.
- If your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, potentially requiring disclosure to courts, law enforcement, or governmental authorities.
- You retain the right to contact us for further details on the safeguards implemented to ensure the adequate protection of your personal information during transfers.
For Australian residents, your personal information may be transferred to the United Arab Emirates, the United Kingdom, and other locations where our servers are located, as well as to countries related to your travel activities or as mandated by law.
HOW WE PROTECT AND STORE YOUR PERSONAL INFORMATION
Protection of Your Personal Information
We have established and maintain appropriate technical and organizational security measures, policies, and procedures to safeguard the personal information you entrust to us and uphold its privacy.
Our protective measures include:
- Imposing confidentiality requirements on our staff members and service providers.
- Permanently anonymizing or securely disposing of personal information when it is no longer necessary for its intended purposes.
- Adhering to security protocols during the storage and disclosure of your personal information to prevent unauthorized access.
- Utilizing secure communication channels like SSL (“secure sockets layer”) or TLS (“transport layer security”) for transmitting data to us, both industry-standard encryption protocols for online transactions.
- As the security of your information partly relies on your computer’s security and the measures you take to safeguard user IDs and passwords, we urge you to take appropriate precautions in protecting this information.
Here are some simple steps to ensure the security of your personal information:
- Maintain confidentiality of your booking reference, as it grants access to your booking details.
- If traveling in a group, consider individual bookings to maintain privacy.
- Keep your customer log-in details confidential and log out after using our platforms, particularly on public computers.
- Beware of “Phishing” attempts and verify the authenticity of emails and websites to avoid disclosing personal information.
- Storage of Your Personal Information
We retain your personal information for a duration reasonably necessary for the purposes it was collected, such as managing bookings and providing Emirates products or services. Disposal of such information is carried out securely.
In certain circumstances, we may retain your personal information for extended periods, complying with legal, regulatory, tax, or accounting requirements. Additionally, we may retain information longer if there’s potential for litigation or in handling complaints.
For detailed information on how specific information is retained, please don’t hesitate to Contact Us.
COOKIES
Review or Adjust Your Cookie Settings
To review or update your current cookie settings, please click on this link – Learn more or adjust settings.
Understanding Cookies
A “cookie” is a small computer file downloaded to your device, gathering information on your navigation across our Platforms and the internet. It aids in enhancing our Platform services and tailoring specific content to your preferences.
Cookies may gather personal information, aiding in remembering details of your visit, such as country, language, settings, and searches. They facilitate understanding of webpage views and frequency, identifying popular areas of our Platforms. Moreover, cookies enhance website efficiency, ease subsequent visits, and customize platform views based on preferences and activities. Additionally, they aid in tailoring marketing and advertisements across our Platforms, other websites, social media platforms, and your various devices.
For detailed information on cookie usage, including deletion or blocking of certain types, kindly refer to our Cookie Policy. Please note that such actions may impact our ability to provide Platform services to you.
Refer to our section on “When and How We Undertake Profiling and Analytics” for further insights.
LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
Under certain laws, you may have various rights regarding your personal information. These rights, subject to specific conditions and exceptions, can be exercised depending on the processing activities being carried out:
Right to Access Personal Information
You have the right to request access to your personal information held by us. This includes details such as the source of your information, the purposes for processing, and to whom it may be disclosed.
Right to Rectify or Erase Personal Information
You can request correction of inaccurate personal information or erasure under specific circumstances, such as when it’s no longer necessary or processed unlawfully.
Right to Object to Processing of Personal Information
If processing is based on legitimate interests, you have the right to object. This includes opting out of marketing communications and preventing transfers to third parties for marketing purposes.
Right to Transfer Personal Information
You can request your data in a portable format or transferred to another controller, subject to certain conditions like consent or contractual obligations.
Right to Obtain Safeguards for International Transfers
You may ask for details on how your data is transferred outside your jurisdiction, including relevant safeguards.
Right to Restrict Processing of Personal Information
You can request restrictions on processing in specific situations, such as contested accuracy or pending verification of overriding grounds.
Right to Lodge a Complaint
You have the right to file a complaint with your local supervisory authority if you have concerns about how your personal information is being processed.
Understanding Cookies
A “cookie” is a small computer file downloaded to your device, gathering information on your navigation across our Platforms and the internet. It aids in enhancing our Platform services and tailoring specific content to your preferences.
Cookies may gather personal information, aiding in remembering details of your visit, such as country, language, settings, and searches. They facilitate understanding of webpage views and frequency, identifying popular areas of our Platforms. Moreover, cookies enhance website efficiency, ease subsequent visits, and customize platform views based on preferences and activities. Additionally, they aid in tailoring marketing and advertisements across our Platforms, other websites, social media platforms, and your various devices.
For detailed information on cookie usage, including deletion or blocking of certain types, kindly refer to our Cookie Policy. Please note that such actions may impact our ability to provide Platform services to you.
Refer to our section on “When and How We Undertake Profiling and Analytics” for further insights.
CONTACT US
For any inquiries, concerns, or complaints related to this Privacy Notice, please reach out to our Data Privacy Officer. You can contact them via email at info@travelley.co.uk, or contact-us @ 02037908383 or by sending correspondence to:
Travelly UK,
34 Meridian close ,
Crawley , RH11 8US.
We are committed to addressing and resolving any issues promptly and in accordance with relevant data protection laws.
